Job from partnerPLEA Community Services is currently seeking a Temporary Full-Time Services Coordinator for our U-Turn/U-Link team located in Surrey, BC. This temporary contract is proposed to start on March 1, 2026 and end upon the return of the incumbent. This position requires BCGEU membership.
The Services Coordinator monitors and upholds the quality of services provided to youth in a family caregiver home. These youth may require specialized needs related to addiction, mental health, and challenging behaviours. The employee will coordinate all aspects of participant care: overseeing family caregiver homes where the youth reside, leading support workers, and assessing the progress of service delivery plans.
Hours of Work: the usual hours of work in this position are based on a Monday to Friday flextime scheduling arrangement, including days and evenings, of 35 working hours per week.
Education/Experience Requirements:
- A Bachelor’s degree in child and youth care, social work, criminology or psychology; and
- Two (2) years recent related experience working with vulnerable children and youth involved in youth justice, mental health, medical services or other community services, and their families/Family Caregivers, as well as experience working in a residential, community care, licensed or foster home setting.
Closing date for Internal Applications: The deadline for internal applications has now passed and we are welcoming applications from external candidates.
Who We Are:
PLEA is an accredited, charitable community services organization that has operated throughout BC for more than 40 years. We deliver community-based services and specialized supported homes to children, youth, adults and families facing significant challenges in their lives. We continually adapt our programs to suit each individual’s diverse strengths, needs and circumstances. As a result, we have a strong reputation for helping those we serve to overcome the challenges they face and lead fulfilling lives.
What You Will Do:
- Provide orientation and training to new Family Caregivers, regarding the specific expectations of the program, the circumstances of the participants, and the responsibilities of each member of the participant’s care team.
- Supervise and maintain regular contact with Family Caregivers throughout the participant’s placement. Problem-solve with family caregivers and participants on issues related to family functioning, using techniques such as active listening, conflict resolution, and de-escalation methods to resolve the identified challenges, needs and risks.
- Maintain regular in-home visits and conduct regular risk assessments to ensure the compliance of Family Caregivers with health and safety standards, contract obligations and the agency’s policies and procedures. Develop strategies to address or prevent issues in the homes and follows up with Family Caregivers to ensure the strategies have been implemented.
- Ensure all caregiving and respite files are in compliance and are current, accurate and complete through regular reviews. Address any issues in record keeping (e.g. providing additional training or requesting additional information) as necessary.
- Coordinate all aspects of the participant’s care (i.e. from intake to discharge). Ensure all relevant parties have the information necessary to effectively deliver the services outlined in the participant’s service, safety and risk management plans.
- Conduct comprehensive assessments of participant needs, makes referrals to other service providers, and leads the development, implementation and review of the participant’s service, safety and risk management plans.
- Represent the program in the integrated case management process and in meetings with referring authorities, care team members and other professionals to report on the participant's progress, address case planning issues and concerns, evaluate the effectiveness of the service delivery and make adjustments when necessary.
- Complete necessary participant and program reports as per the timelines required by the program. Ensure that all documentation pertaining to service delivery is current, accurate, complete and in compliance with the program’s policies and procedures.
- Respond to participant critical incidents and emergencies. Recognize potential crises, analyses such situations accurately and implements strategies (e.g. de-escalation) to resolve them and prevent future occurrences. Comply with all internal and external reporting responsibilities.
- Verify the accuracy of Family Caregivers' pay information and inputs accurate pay and billing information. Review Family Caregivers expenses and approve for reimbursement, when applicable.
- Protect and uphold confidentiality.
- Perform other related duties as required.
What You Will Bring:
- Demonstrated teamwork, leadership and supervisory skills.
- Excellent oral and written communication skills, especially with regard to the completion of reports, de-escalating high-intensity situations and resolving crises.
- Demonstrated ability to work independently and take initiative, make sound decisions, execute action plans in high pressure situations and be accountable for results.
- Excellent interpersonal skills and the demonstrated ability to build trusting and effective relationships with agency staff, professionals, families and participants.
- Demonstrated organization and time management skills.
- Proficient participant and risk assessment skills.
- Demonstrated ability to multi-task, and to work under the pressure of deadlines.
- Demonstrated presentation and facilitation skills, with a demonstrated ability to effectively advocate for participants.
- Demonstrated ability to find available resources to solve problems and achieve goals.
- Demonstrated ability to be sensitive and understanding of individuals’ social realities including issues of race, culture, religion, gender identity, sexual orientation, poverty and lifestyle.
- Demonstrated knowledge of issues and trends related to the program.
- Knowledge of issues and trends related to vulnerable youth and the behaviour/issues that may present, such as criminal activities, mental health issues and disorders, sexual issues, fire-setting, self-harm, suicidal and aggressive behaviours, physical and sexual assault, limited cognitive and social functioning, alcohol and/or drug related compromises and ongoing active use, oppositional defiance, conduct disorders, PTSD, ADHD and ADD, poor boundaries and impulse control.
- Knowledge of Microsoft Office suite, database systems and web-based conferencing tools.
PLEA Benefits and Perks:
- Eligibility to enroll in health/welfare benefits on the first day of the month following the completion of the probation period, including access to the annual physical activity fund (for fitness-related items or activities) and the annual education fund (to take part in career-related courses or training events).
- Access to the Employee and Family Assistance Program (EFAP): confidential and voluntary counselling support services and wellness resources for employees and their immediate family members.
- Discounted gym membership at Club 16 Trevor Linden and She's Fit.
- Perkopolis membership: an exclusive discount program for a variety of products and services (clothes, furniture, dining, auto, events, etc.)
- Agency-Sponsored Social Events (i.e., summer barbecue, annual holiday party, and team days).
PLEA offers the Municipal Pension Plan to eligible employees as per the plan’s criteria.
Minimum Requirements:
- Satisfactory Consolidated Criminal Record Clearance (CCRC) through the Ministry of Children and Family Development's Centralized Services HUB.
- Must possess a valid Basic First Aid certificate (formerly OFA Level 1) or be willing to obtain one prior to hire.
- Must have access to a personal vehicle work-related travel. This position requires travel in the Lower Mainland and the Fraser Valley.
- Must possess and maintain a valid Class 5 B.C. Driver's License, and suitable driver's abstract/claims history.
- Documentation that the applicant is legally authorized to work on an ongoing basis in Canada.
Note: PLEA conducts primary source verification of applicant's credentials including education, training, work history, and licensure.
